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Delivery & Returns Information

Delivery Costs and Returns Policy

Retail

Standard Delivery Costs for Retail Orders:

  • United Kingdom (order value upto £20) £1.80
  • United Kingdom (over order value £20) FREE

  • Europe (EU) - All order values. £3.60

  • Rest of the World - All order values. £6.60

Express Delivery Costs for Retail Orders:

  • Express UK Special Delivery (all order values) £7.20
    • The UK express service utilises Royal Mail and is next working day guaranteed if ordered before 1pm Monday to Thursday.
      Please note deliveries to the Channel Islands and the Isle of Mann may be subject to delays by Customs, this is something we have no control over.
  • Express Europe tracked service £15.00

  • Express Rest of the World tracked service £20

This will be shown to you during the checkout process depending of your location.

 

    Returns

    Because of the nature of hosiery products, for hygiene reasons we are unable to accept returns of items that have been worn or tried on. However if you receive a faulty item please send it back within 14 days, unopened and in it's original condition. You can either change it for something else or we will refund your payment.


    Delivery costs are non-refundable. However, if the item is faulty, please inform us and we will act accordingly. Please follow these simple instructions to return an item:

     1) Pack the item securely and describe the problem of the item or reason for your return. Please quote your Order Reference number and contact information.

     2) Send your returns to:

          Discount Hosiery Returns
          46 Upper Bond Street
          Hinckley, Leicestershire
          LE10 1RJ
          United Kingdom

     3) After we have received your return, we will contact you via telephone or email to keep you informed.

     4) If you have requested a refund, we will update your Order Status and will notify you by email when we have completed the refund. You will be credited through the same payment information you originally used when purchasing your order.